Help centre

No. Enter your name, email and phone at checkout. Your tickets are emailed to you and saved in My tickets on the phone you booked with.

No booking fee. The total shown before you pay is exactly what you pay.

If the payment window says it failed, no money was taken. You can safely try again, or use another method (UPI, card or netbanking).

Payments can take a few minutes to confirm. Check your email (including spam) and My tickets after 15 minutes. If a payment is never confirmed, your bank normally returns it automatically within 5–7 working days. Still stuck? Write to hello@xortal.net with the time of payment and the last 4 digits of your card or your UPI ID.

In the email we sent after payment, and in My tickets on the phone you booked with. On a new phone, open My tickets and sign in with a 6-digit code sent to your email.

Check spam and promotions first. Then use Find my tickets to send them again to the email you booked with.

Each QR code admits one person, once. Anyone holding a copy could use it first, so only share a ticket with the person who will use it.

All sales are final. If an event is cancelled you're refunded in full automatically; if it's postponed you can request a refund before the new date. Read the full refund policy.

Everyone with a ticket is emailed. Online payments are refunded in full to the original payment method, usually arriving 5–7 working days after the refund is sent.

Your ticket stays valid for the new date. If you can't attend, write to hello@xortal.net with your order number before the new date for a full refund.

The QR code from your email or My tickets. Turn your screen brightness up. Carry a photo ID in case the organiser asks for one.

Tickets opened once in My tickets stay saved on your phone and show even offline.

Only what's needed for your booking. We don't sell data or use ad trackers. Read the privacy policy.

Yes. Open My tickets, sign in, then use Your data.